User Guide

Payment Method

Our site accepts the following payment methods:

Credit card

Payment can be made with VISA, MasterCard, AmericanExpress and JCB brand cards.

Google Pay

If you are using Google Chrome, you can make payments using your Google Pay account.

On the payment screen, select Google Pay from Express Checkout.

Apple Pay

On your iPhone, iPad, or Mac, you can use Apple Pay to make payments on the web in Safari.

On the payment screen, select Apple Pay under Express Checkout.

PayPal

You can pay using your credit card, debit card or bank account (direct debit) registered to your PayPal account.

Pay Later

• No credit card required.
• Shop with just your email address and mobile number.
• Multiple purchases can be paid for together by the 10th of the following month.

When you sign up for PaydyPlus for free, you can take advantage of features like 3 monthly installments with no fees* and monthly budget settings.

*Only direct debit and bank transfer are free of installment fees.
**3 installments deferred payment requires registration the first time you use the service. Also, it is only available for purchases of 3,000 yen or more per transaction.

About delivery and shipping charges

Delivery company: Japan Post or Sagawa Express

Delivery time: 1-5 business days from order / 5-15 business days for international shipping

Shipping Fee: Free shipping nationwide

• In the case of remote islands, a relay fee may be charged separately, in which case we will contact you before shipping.
• Please note that in some cases, we may change the shipping company to a comparable carrier without prior notice.

Cancellation Policy

Please note that we cannot generally accept cancellations of orders after they have been shipped.

For cancellations before shipment, please contact us using the inquiry form.

Return and exchange conditions

If you contact us within 7 days of receiving the product, we will exchange it for a new product only if the product is defective or damaged upon receipt.

Please note that we will cover the return shipping costs for products that are defective or damaged upon receipt.

*The listed sizes are basically measured flat, so there may be some slight errors.
*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.